Information we collect and how we use it
Abode’s website requests and collects personal information from our customers at various site locations and instances including, but not limited to, when you create a Abode membership, make a purchase, communicate with us via social media, write a review, create a shortlist, participate in events, contests, or promotions, contact our team or post other customer-generated content. These are currently the primary ways in which we gather information.
However, we may collect data through other channels in the future. The types of information we collect from you can vary according how it was attained and may include the following:
Information you knowingly provide to us such as:
- Full name
- Email address
- Phone number
- Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
- Username and password for your Abode membership
- A record of your Abode orders or purchase history.
- Information provided by you through your interactions with us in social media
- Location and geographic information that could be collected if you use our mobile site or app.
- Other details that you may submit to us or may be included in the information provided to us by third parties.
- When you select to email a friend about Abode, we request their email address from you to send them a one-time email. We do not share your friend’s email information for any other purposes unless that friend creates a membership with Abode
Information collected automatically
We may collect and store non-personally identifiable usage information (including frequency and number of visitors to our Site). Such data is used only in aggregate form and in a manner that assures your anonymity. We may provide this anonymous, aggregate information to our partners and our partners may additionally use such information in order to determine general usage patterns and trends in an effort to provide you with an improved online experience.
Email and other communication
We may contact you via email to send you necessary related messages. We may also send you newsletters and additional email messages about our products, services, contests, and promotions that may be of interest to you. If you no longer wish to receive these and other promotional communications from us, you may select the unsubscribe link which is present in each email. You may also customize your communication preferences by accessing the email preference centre in your Abode Membership Page and adjusting your settings accordingly.
How we use your information
All of the personal information we collect from our customers is for the purpose of the reasoning described above as well as:
- Processing, verifying, validating, and completing your transaction
- Creating, managing, and maintaining your membership to this site
- Providing requested live customer support and services
- Record keeping of your purchase history
- Enabling communication via our Site, blog, and social networks
- Managing your participation in contests and promotions
- Sending email as appropriate
Abode is intended only for users who are 16 years +. If you are under the age of 16, you are not permitted to submit any personal information to Abode. We will promptly delete any personal information from a person under the age of 16 should we discover that we have collected such information from a person under the age of 16 without verification of parental consent. If you believe we may have collected information from a person under the age of 16, please promptly contact us.
Abode does not share the personal information of its users with any unaffiliated third parties for promotional purposes. However, we may choose to use a 3rd party payment processor and a 3rd party shipping agent to ensure payment and or any delivery required…. We also use a 3rd party to administer our referral program. We may use other 3rd parties for other services from time to time. These parties have no authority to use your personal information for their own purposes.
We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Abode Real Estate, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Abode’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.
Links to 3rd party websites
This site contains links to other websites. Abode takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.
User-generated content & information disclosure
Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: reviews, comments, contributions to social media pages, in connection with contests and promotions, and on Abode’s blog) becomes publicly available, and can be read, collected, and used by other members of this forum to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images throughout the Site. Abode is not responsible for the personal information users select to disclose in these forums.
How We Protect Your Information
Abode utilises some of the most advanced technology available today for Internet security purposes. When you access our checkout using industry standard Secure Socket Layer (SSL) technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to Abode.
In addition, Abode’s website is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or outside access to keep us all safe!
Accessing your personal information & preferences
You can access, update, or change your personal information and communication preferences by signing into your membership page and modifying your preferences at your discretion.
You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to create a membership with us or to take advantage of some or all of our features.
Your privacy rights and policy updates
To obtain this information from Abode please send an email message to [email protected] with ‘Abode Real Estate Properties Privacy Information’ in the subject line and in the body of your message. We will provide the requested information to you at your email address in response.
This policy was last updated 20 November 2020.